Yes, after our treatment, the space is completely safe for people and pets. We use non-toxic, eco-friendly solutions and processes that are highly effective. While some treatments utilize ozone—a powerful odor neutralizing gas—it is used responsibly and according to safety guidelines. All our products are EPA registered and meet industry safety standards. For treatments involving ozone, people and pets must vacate the space during treatment; however, the area is safe to re-enter once the ozone has dissipated and proper ventilation is completed. Clear re-entry instructions are provided.

Yes, the fogging solution is non-toxic and safe for the environment.

Ozone (O₃) has a pale blue color in its liquid and solid forms and a distinct, sharp odor similar to chlorine or that after a lightning storm. It is a highly reactive oxidizing agent that quickly decomposes back into oxygen (O₂).

You will receive a written document outlining the Odor Removal Procedure, Safety Precautions for Ozone Treatment, and Customer Requirements before treatment. Key points include the procedure overview (ozone & fogging treatment), safety precautions (no entry during treatment, ozone safety warnings, post-treatment ventilation instructions), customer preparation requirements (remove people, pets, plants, and, if possible, the odor source), guarantee conditions, treatment duration (approximately 24 hours), and cancellation/rescheduling policies.

Ozone is generally safe for most materials. However, as a precaution, we recommend removing any delicate or sensitive items before treatment.

The fogging solution is designed to be non-staining and leaves minimal to no residue.

No, once the technician arrives with the equipment, they will handle all aspects of the treatment. The property should remain locked and no one—including pets or living plants—should be inside. All equipment will have been removed before entry.

Clients are encouraged to be present during our visits, but they may not enter the property until the treatment is complete. You may remain outside while the work is in progress.

If you are in a shared building, all neighboring units must vacate immediately if any gasses are detected or if there is difficulty breathing.

Yes, we'll provide you with a detailed preparation checklist. Generally, you'll need to remove people, pets, plants, and any valuable items that could be sensitive to ozone. We'll guide you through the entire process.

Identify and remove the odor source if possible (e.g., soiled materials, dead animal). Clean the affected area (vacuum, wash fabrics, wipe surfaces). Our service does not clean the property but can refer you to cleaning services if needed. Ensure the property is completely vacant of people, pets, and plants, remove or cover sensitive items, and, in shared buildings, notify and vacate neighboring units as necessary. Provide easy access to all affected areas.

Identify the source of the odor. Remove it if possible, clean the affected area, remove people, pets, plants, and sensitive items, and provide access to the area. In multi-unit buildings, ensure neighboring units with shared airspace are vacant, and inform those without shared airspace.

Ozone effectively breaks down odor-causing molecules, but for complete elimination, the source must be removed. For example, if a pet urinates on a baseboard, that baseboard should be replaced. The odor removal guarantee is conditional on the source being removed and not returning.

Specific instructions regarding ventilation and re-entry will be provided after the treatment is complete.

The treatment process usually takes approximately 24 hours. Severe odors may take up to 48 hours.

The duration depends on the source and severity of the odor, but typically treatment takes 24 hours and up to 48 hours for more severe cases.

We guarantee odor removal only if the source is removed and does not return. If the odor comes back, we will assess the situation and determine the appropriate course of action.

Contact us immediately. If the odor returns within 15 days of treatment with no new cause, we will retreat free of charge.

Pricing depends on the size of the property and can be calculated based on specific details provided.

You can call, email, or visit our website to schedule an appointment.

A partially refundable deposit is required to secure a booking. The deposit policy, including the amount and refundability conditions, is clearly defined and subject to cancellation timelines or other criteria.

Yes, we are fully licensed and insured.